Effective Date: 08/06/2025
1. Overview
This Privacy Policy governs how Carolina Outdoor Services LLC (“we,” “our,” or “us”) collects, uses, maintains, and discloses information from users (“you” or “Users”) of our website, https://go.cosstormwater.com/home (“Site”).
This policy applies to all products and services offered by Carolina Outdoor Services LLC.
2. What Information We Collect
We may collect the following types of personal information:
Name
Phone number
Email address
Mailing address
Project-related details submitted via forms
Communications via email, phone, or SMS
Site usage data (via cookies or analytics tools)
Users provide this information voluntarily when filling out forms, contacting us, or interacting with our services.
3. How We Use Your Information
We use the collected information to:
Deliver services and fulfill quote requests
Contact you regarding your project
Send transactional communications (e.g., confirmations, scheduling)
Respond to inquiries and provide customer support
Improve our website and service quality
Send marketing messages when you have explicitly consented
Comply with legal obligations
4. SMS Messaging & Consent
By providing your phone number on our Site or during communication with us, you consent to receive SMS/text messages from Carolina Outdoor Services LLC related to your quote request, appointment scheduling, project updates, or other service-related communications.
Message Frequency: Message frequency varies based on your interaction with us.
Opt-Out: You may opt out at any time by replying STOP.
Help: For help, reply HELP or contact us at [email protected].
Cost: Message and data rates may apply.
Privacy: We do not sell your personal information or share your phone number with third parties for their own marketing purposes.
No Condition of Purchase: Providing your phone number and consenting to SMS messages is not a condition of purchase.
Consent: Only users who provide explicit opt-in consent will receive SMS/text messages from us.
5. Cookies
We use cookies to enhance your browsing experience, track usage, and personalize content. You may disable cookies in your browser settings, though this may affect Site functionality.
6. Disclosure of Information
We do not sell or rent your personal information. We may share your information only when:
Necessary to fulfill your request or complete services
Required to comply with legal obligations
Needed to protect our rights or investigate violations
You have given explicit permission
Any service providers receiving your information must use it solely for the purposes we specify.
7. Third-Party Services
Our Site may link to third-party websites or tools. We are not responsible for the privacy practices of those third parties. We encourage Users to review any third-party privacy policies.
8. Data Storage & Security
Your information may be stored on secure cloud servers, including servers located outside the U.S. We implement appropriate security measures to protect your data, but no online transmission or storage method is 100% secure.
9. Access & Control Over Your Information
You may request access to, correction of, or deletion of your personal information at any time by contacting:
Nicky Waters
📧 [email protected]
We may request identity verification before processing such requests.
10. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the Site after updates are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Nicky Waters
📧 [email protected]